Broadly enhance return label service
on hold
Nataliia Fitsak
Add support of return labels for OnTrac carrier
S
Shopify
In netsuite we create a RMA and the RMA# needs to be on the package for our team to receive it. Would be nice if we could link an RMA from netsuite or even simply be able to copy and paste so the RMA# is the reference and is printed on the label.
Returning part a of a shipment is a big use case. Very frequent customer request and currently only solution is to make a new order in shiphawk, then once it is there manually change 'from' address to the customer's address.
Jonathan Day
on hold
Looking for additional customer use cases to justify building this. Need more clarity on what RMA support entails.
Natalie Dye
Related to #2 - give users the option to use the same carrier/service for all returns (ex: A USPS shipment can be returned via FedEx ground)